This paper presents a dynamic relief-demand management model for emergency logistics operations under imperfect information conditions in large-scale natural disasters. The proposed methodology consists of three steps: (1) data fusion to forecast relief demand in multiple areas, (2) fuzzy...

One of the most important challenges that confronts less-than-truckload carriers serving many-to-many distribution networks consists of determining how to consolidate flows of small shipments. The objective is to determine a route for each origin-destination pair that minimizes the cost while...

A mixed integer programming formulation is proposed for hub-and-spoke network design in a competitive environment. It addresses the competition between a newcomer liner service provider and an existing dominating operator, both operating on hub-and-spoke networks. The newcomer company maximizes...

Fractional management companies (FMCs) that provide on-demand air travel services experience frequent changes in aircraft availability and flight requests. We propose scheduling heuristics which are both cost-effective and persistent (i.e., close to the original schedule) to address the...

This paper reviews and critiques the modelling frameworks and empirical measurement paradigms used to obtain willingness to pay (WTP) for improved travel time reliability, suggesting new directions for ongoing research. We also estimate models to derive values of reliability, scheduling costs...

This paper addresses operation models for workforce planning for check-in systems at airports. We characterize different tasks of the hierarchical workforce planning problem with time-dependent demand. A binary linear programming formulation is developed for the fortnightly tour scheduling...

The impact of airline alliances on airfares on nonstop hub-to-hub routes is investigated. Analytical results suggest that the net effect on airfares is uncertain. Empirical evidence shows that the impact of two of three alliances (Star and SkyTeam) on prices on transatlantic hub-to-hub routes is...

This paper extends the gaps model of [Zeithaml, V.A., Parasuraman, A., Berry, L. 1990. Delivering Quality Service: Balancing Customer Perceptions and Expectation. The Free Press, New York] from the service provider to the business customer side by examining two service quality (SQ) gaps. One is...