Knowledge management metrics are one of the weakest areas of practice in the field. Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge...

There is a critical point of failure for every knowledge management effort: when the strategy is isolated from the organization, and when there is no vision anchoring the strategy. This book guides professionals in learning to create a foundation for 21st century knowledge organizations.

How can knowledge management professionals position themselves for greatest success? Providing practical guidance for professionals, and including mini-case studies of successes and failures, this book demonstrates how to map knowledge resources to support business critical capabilities, and...

With the rising importance of knowledge as a primary factor in global industries, it is increasingly necessary for knowledge management professionals to understand, engage with, and speak the language of investments and auditing. This exciting guide helps knowledge management professionals...

Our global economy is going through a major transformation, from an industrial economy, to a knowledge economy, rendering knowledge a primary factor in production. In this practical, real-world focused book, expert authors come together to define and discuss knowledge work.