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Dienstleistungssektor
8
Service industry
8
Dienstleistungsmanagement
4
Service management
4
Dienstleistung
3
Services
3
Definition
2
Dienstleistungsmarketing
2
Services marketing
2
Theorie
2
Theory
2
Arbeitskräfte
1
Balanced Scorecard
1
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1
Beschwerdemanagement
1
Beziehungsmarketing
1
Bundling strategy
1
Business process management
1
Capacity planning
1
Competence
1
Complaint management
1
Customer satisfaction
1
Dienstleistungsinnovation
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Dienstleistungsqualität
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Human Resource Management
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Human resources
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Humanressourcen
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Industrie
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Innovation
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Innovationsmanagement
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Kapazitätsplanung
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Kundenzufriedenheit
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Leistungsbündel
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Lieferantenmanagement
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Type of publication
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Article
21
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English
21
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Van Looy, Bart
8
Gemmel, Paul
6
Van Dierdonck, Roland
5
Desmet, Steven
3
Van Ossel, Gino
3
Stremersch, Stefan
2
Buyens, Dirk
1
De Pelsmacker, Patrick
1
De Wulf, Kristof
1
Debackere, Koenraad
1
Debruyne, Marion
1
Dewettinck, Koen
1
Duhamel, Tim
1
Heene, Aimé
1
Stevens, Walter
1
Van Dierdonck, Richard
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Van den Bergh, Joeri
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Services management : an integrated approach
21
Source
All
ECONIS (ZBW)
21
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1
Defining the service concept
Gemmel, Paul
;
Van Looy, Bart
;
Van Ossel, Gino
- In:
Services management : an integrated approach
,
(pp. 27-39)
.
2003
Persistent link: https://www.econbiz.de/10001779054
Saved in:
2
Servitization: or why services management is relevant for manufacturing environments
Desmet, Steven
;
Van Dierdonck, Roland
;
Van Looy, Bart
- In:
Services management : an integrated approach
,
(pp. 40-51)
.
2003
Persistent link: https://www.econbiz.de/10001779064
Saved in:
3
Relationship marketing
De Wulf, Kristof
- In:
Services management : an integrated approach
,
(pp. 55-73)
.
2003
Persistent link: https://www.econbiz.de/10001779087
Saved in:
4
Promoting services
De Pelsmacker, Patrick
;
Van den Bergh, Joeri
- In:
Services management : an integrated approach
,
(pp. 74-97)
.
2003
Persistent link: https://www.econbiz.de/10001779097
Saved in:
5
Pricing services
Debruyne, Marion
;
Stremersch, Stefan
- In:
Services management : an integrated approach
,
(pp. 98-122)
.
2003
Persistent link: https://www.econbiz.de/10001779102
Saved in:
6
Customer satisfaction and complaint management
Van Ossel, Gino
;
Stremersch, Stefan
;
Gemmel, Paul
- In:
Services management : an integrated approach
,
(pp. 123-154)
.
2003
Persistent link: https://www.econbiz.de/10001779109
Saved in:
7
The role of human resource practices in service organizations
Van Looy, Bart
(
contributor
)
- In:
Services management : an integrated approach
,
(pp. 181-193)
.
2003
Persistent link: https://www.econbiz.de/10001779117
Saved in:
8
Competencies and service organizations
Stevens, Walter
(
contributor
)
- In:
Services management : an integrated approach
,
(pp. 194-213)
.
2003
Persistent link: https://www.econbiz.de/10001779121
Saved in:
9
Role stress among front-line employees
Dewettinck, Koen
;
Buyens, Dirk
- In:
Services management : an integrated approach
,
(pp. 243-254)
.
2003
Persistent link: https://www.econbiz.de/10001779132
Saved in:
10
Service process design and management
Gemmel, Paul
- In:
Services management : an integrated approach
,
(pp. 259-276)
.
2003
Persistent link: https://www.econbiz.de/10001779186
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