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Standardisierung
39
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Dienstleistungsqualität
32
Service quality
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21
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Bai, Shuming
7
Koong, Kai S.
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Wei, June
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Li, Kam Cheong
6
Prybutok, Victor R.
6
Essounga-Njan, Yvette
5
Liu, Chunhui
5
Smith, Alan D.
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Cheung, Simon K. S.
4
Liu, Lai C.
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Phusavat, Kongkiti
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Qin, Hong
4
Anussornnitisarn, Pornthep
3
DeVries, Peter D.
3
Ding, Ning
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Hilmola, Olli-Pekka
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Lee, Li-Yueh
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Lin, Ping
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Ng, Steven Kwan Keung
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Rao, Mohan
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Singh, Gurmeet
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Wang, Fu Lee
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2
Aldholay, Adnan H.
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International journal of services and standards
197
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ECONIS (ZBW)
197
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1
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
2
Emerging learning tools and approaches
Wang, Fu Lee
(
ed.
);
Li, Kam Cheong
(
ed.
); …
-
2018
Persistent link: https://www.econbiz.de/10012106520
Saved in:
3
Examining a WeChat-supported 5E-flipped classroom pedagogical approach
Hew, Khe Foon
;
Tang, Ying
;
Lo, Chung Kwan
;
Zhu, Yanzhen
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 224-242
Persistent link: https://www.econbiz.de/10012106523
Saved in:
4
Using wine appreciation apps for students to study wines
Ng, Kenneth Shiu Pong
;
Lai, Ivan Ka Wai
;
Ng, Steven …
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 243-260
Persistent link: https://www.econbiz.de/10012106524
Saved in:
5
Technological, institutional and situational influences on student persistence
Sembiring, Maximus Gorky
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 261-274
Persistent link: https://www.econbiz.de/10012106525
Saved in:
6
Guiding principles of visual-based programming for children's language learning
Weng, Xiaojing
;
Xie, Haoran
;
Wong, Gary Ka-Wai
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 275-292
Persistent link: https://www.econbiz.de/10012106526
Saved in:
7
Implementing learning analytics in higher education : the case of Asia
Li, Kam Cheong
;
Wong, Billy Tak Ming
;
Ye, Carmen Jiawen
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 293-308
Persistent link: https://www.econbiz.de/10012106527
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8
The impact of ICT on financial inclusion : evidence from Arab countries
Dabbous, Amal
;
Nassereddine, Abdallah
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 309-331
Persistent link: https://www.econbiz.de/10012106529
Saved in:
9
Managing expatriate knowledge sharing process : the roles of source and recipient contexts
Lee, Li-Yueh
;
Qomariyah, Alfiyatul
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 332-346
Persistent link: https://www.econbiz.de/10012106530
Saved in:
10
ICT and services improvements
Tarhini, Abbas A.
(
ed.
);
Harfouche, Antoine
(
ed.
)
-
2018
Persistent link: https://www.econbiz.de/10011877077
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