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Customer service
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Dienstleistungsqualität
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Adler, Seymour
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Customer service delivery : research and best practices
9
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ECONIS (ZBW)
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Customer service from the customer's perspective
Kendall, Stephanie D.
- In:
Customer service delivery : research and best practices
,
(pp. 3-21)
.
2006
Persistent link: https://www.econbiz.de/10003336345
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2
Organizing for customer service
Vance, Robert J.
- In:
Customer service delivery : research and best practices
,
(pp. 22-51)
.
2006
Persistent link: https://www.econbiz.de/10003336348
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3
Brands, expectations, and experience
Lemon, Clifton
- In:
Customer service delivery : research and best practices
,
(pp. 83-131)
.
2006
Persistent link: https://www.econbiz.de/10003336354
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4
Customer service quality : selecting values performers
Kehoe, Jerard F.
;
Dickter, David N.
- In:
Customer service delivery : research and best practices
,
(pp. 135-172)
.
2006
Persistent link: https://www.econbiz.de/10003336359
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5
Staffing and selection strategies for service quality
Whetzel, Deborah L.
;
McDaniel, Michael A.
- In:
Customer service delivery : research and best practices
,
(pp. 173-194)
.
2006
Persistent link: https://www.econbiz.de/10003336361
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6
Service encounter dynamics : strategies and tips for better customer service
Catanzaro, Diane
;
Salas, Eduardo
- In:
Customer service delivery : research and best practices
,
(pp. 197-224)
.
2006
Persistent link: https://www.econbiz.de/10003336368
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7
"This call may be monitored" : performance management for service quality
Adler, Seymour
;
Nelson, Miriam T.
- In:
Customer service delivery : research and best practices
,
(pp. 225-263)
.
2006
Persistent link: https://www.econbiz.de/10003336370
Saved in:
8
Using employee and customer perspectives to improve organizational performance
Brooks, Scott M.
;
Wiley, Jack W.
;
Hause, Emily L.
- In:
Customer service delivery : research and best practices
,
(pp. 52-82)
.
2006
Persistent link: https://www.econbiz.de/10003336351
Saved in:
9
What we need to know to develop strategies and tactics to improve service delivery
Fogli, Lawrence
- In:
Customer service delivery : research and best practices
,
(pp. 264-301)
.
2006
Persistent link: https://www.econbiz.de/10003336372
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