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The next available operator : managing human resources in Indian business process outsourcing industry
10
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ECONIS (ZBW)
10
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An overview of the Indian contact centre industry
Wallace, Catriona
- In:
The next available operator : managing human resources …
,
(pp. 13-32)
.
2009
Persistent link: https://www.econbiz.de/10003923597
Saved in:
2
Human resource management in Indian call centres/business process outsourcing
Thite, Mohan
;
Russell, Bob
- In:
The next available operator : managing human resources …
,
(pp. 33-58)
.
2009
Persistent link: https://www.econbiz.de/10003923602
Saved in:
3
Work processes and emerging problems in Indian call centres
Budhwar, Pawan
;
Malhotra, Neeru
;
Virender Singh
- In:
The next available operator : managing human resources …
,
(pp. 59-82)
.
2009
Persistent link: https://www.econbiz.de/10003923605
Saved in:
4
Transnationalism in Indian call centres
Mirchandani, Kiran
- In:
The next available operator : managing human resources …
,
(pp. 83-111)
.
2009
Persistent link: https://www.econbiz.de/10003923607
Saved in:
5
A practitioner's perspective on the Indian info-services industry
Gurjar, Nandita
- In:
The next available operator : managing human resources …
,
(pp. 115-144)
.
2009
Persistent link: https://www.econbiz.de/10003923612
Saved in:
6
Union formation in Indian call centres
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The next available operator : managing human resources …
,
(pp. 145-181)
.
2009
Persistent link: https://www.econbiz.de/10003923614
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7
Outsourcing careers: Western theories in an Indian context
Cohen, Laurie
;
El-Sawad, Amal
;
Arnold, John
- In:
The next available operator : managing human resources …
,
(pp. 182-214)
.
2009
Persistent link: https://www.econbiz.de/10003923644
Saved in:
8
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
9
Managing work and employment in Australian and Indian call centres
Russell, Bob
;
Thite, Mohan
- In:
The next available operator : managing human resources …
,
(pp. 253-278)
.
2009
Persistent link: https://www.econbiz.de/10003923647
Saved in:
10
Strategic human resource management in outsourced call centres in India and Canada
Carroll, Wendy
;
Wagar, Terry
- In:
The next available operator : managing human resources …
,
(pp. 279-305)
.
2009
Persistent link: https://www.econbiz.de/10003923649
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