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Dienstleistungsqualität
44
Service quality
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Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Akram, Umair
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International journal of quality and service sciences
97
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ECONIS (ZBW)
97
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1
Service quality attributes on customers' perceived value and behavioral intention of district health centres : a moderating effect of health-care subsidy
Tavitiyaman, Pimtong
;
Law, Tin-Sing Vincent
;
Fong, …
- In:
International journal of quality and service sciences
16
(
2024
)
2
,
pp. 251-269
Persistent link: https://www.econbiz.de/10015078345
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2
Process quality matters : investigating the inherent characteristics of quality and performance in digital, physical and omnichannel services
Walke, Fabian
;
Winkler, Till J.
- In:
International journal of quality and service sciences
16
(
2024
)
5
,
pp. 1-15
Persistent link: https://www.econbiz.de/10015417297
Saved in:
3
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
4
Editorial: a practical SQUARE Guide on quality service for boards of disability service providers for adults with intellectual disability in Australia
Wallace, Robyn Anne
;
Rimes, Julie
;
Bitsika, Vicki
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014315017
Saved in:
5
Personal value, employee impact and service quality delivery : the mediating role of organizational citizenship behavior
Nuhu, Muhammad Shaheer
;
Kamselem, Kaltume Mohammed
; …
- In:
International journal of quality and service sciences
17
(
2025
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10015417300
Saved in:
6
Emotional intelligence and self-efficacy as mediators in the relationship between transformational leadership and proactive customer service performance
Sharma, Praveen Kumar
;
Kumra, Rajeev
- In:
International journal of quality and service sciences
17
(
2025
)
1
,
pp. 25-47
Persistent link: https://www.econbiz.de/10015417301
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7
FOMO driving brand nostalgia and brand personality for building trust in a food enthusiast : a serial multiple mediation model
Verma, Pranay
- In:
International journal of quality and service sciences
17
(
2025
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10015417303
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8
Gen Zs and service robots : examination of contingency effects
Mandal, Santanu
;
Singh, Rajesh K.
;
Kotni, V. V. Devi Prasad
- In:
International journal of quality and service sciences
17
(
2025
)
1
,
pp. 67-89
Persistent link: https://www.econbiz.de/10015417305
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9
The linkage of frontline employees' neuroticism, rumination and negative affect : a moderated moderated mediation model
Hu, Wan-Hsien
;
Lin, Chen-Ju
- In:
International journal of quality and service sciences
17
(
2025
)
1
,
pp. 90-104
Persistent link: https://www.econbiz.de/10015417307
Saved in:
10
A mean-end chain (MEC) lens of quality of care on customer equity, recommendations and revisit intention
Kim Piew Lai
;
Chong, Siong Choy
;
Lin, Binshan
- In:
International journal of quality and service sciences
17
(
2025
)
1
,
pp. 105-126
Persistent link: https://www.econbiz.de/10015417309
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