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Search: isPartOf_id:10003829162
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Consumer behaviour
92
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91
Beziehungsmarketing
86
Relationship marketing
86
Dienstleistungsqualität
78
Service quality
78
Customer satisfaction
63
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63
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51
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51
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51
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44
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43
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42
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41
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28
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27
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24
Service-dominant logic
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20
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Undetermined
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268
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12
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280
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280
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14
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8
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English
280
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Edvardsson, Bo
15
Witell, Lars
10
Aksoy, Lerzan
9
Gustafsson, Anders
8
Jaakkola, Elina
8
Wirtz, Jochen
8
Gebauer, Heiko
7
Reynoso, Javier
7
Riel, Allard C. R. van
7
Fisk, Raymond P.
6
Grönroos, Christian
6
Kandampully, Jay
6
McColl-Kennedy, Janet R.
6
Verma, Rohit
6
Bloemer, Johanna M.
5
Gruber, Thorsten
5
Helkkula, Anu
5
Keiningham, Timothy
5
Birgelen, Marcel van
4
Gremler, Dwayne D.
4
Gummesson, Evert
4
Hillebrand, Bas
4
Klaus, Philipp
4
Malthouse, Edward C.
4
Mattila, Anna S.
4
Patrício, Lia
4
Tronvoll, Bård
4
Buoye, Alexander
3
Burton, Jamie
3
Cooil, Bruce
3
Hammedi, Wafa
3
Heinonen, Kristina
3
Joosten, Herm
3
Kowalkowski, Christian
3
Kristensson, Per
3
Lariviere, Bart
3
Lin, Jiun-sheng Chris
3
Ndubisi, Nelson Oly
3
Ng, Irene
3
Parasuraman, A.
3
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Institution
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International Research Seminar in Service Management <11, 2010, La Londe-les-Maures>
1
Naples Forum on Service <2, 2011, Capri>
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Schanghai>
1
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Journal of service management
280
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ECONIS (ZBW)
280
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1
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
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2
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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3
Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.
;
McFadden, Kathleen L.
- In:
Journal of service management
28
(
2017
)
1
,
pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
Saved in:
4
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
5
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
6
Leveraging marketer-generated appeals in online brand communities : an individual user-level analysis
Weiger, Welf
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service management
28
(
2017
)
1
,
pp. 133-156
Persistent link: https://www.econbiz.de/10011655001
Saved in:
7
Consumer motives and willingness to co-create in professional and generic services
Neghina, Carmen
;
Bloemer, Johanna M.
;
Birgelen, Marcel van
- In:
Journal of service management
28
(
2017
)
1
,
pp. 157-181
Persistent link: https://www.econbiz.de/10011655006
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8
Uncovering the structures and maturity of the new service development research field through a bibliometric study : (1984-2014)
Mendes, Glauco H. S.
;
Oliveira, Maicon G.
;
Gomide, …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 182-223
Persistent link: https://www.econbiz.de/10011655012
Saved in:
9
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
10
The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases
Hammedi, Wafa
;
Leclerq, Thomas
;
Riel, Allard C. R. van
- In:
Journal of service management
28
(
2017
)
4
,
pp. 640-661
Persistent link: https://www.econbiz.de/10011731215
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