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Beziehungsmarketing
9
AHP-Verfahren
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Unternehmenskultur
2
2003-2006
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2004-2011
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Luftverkehrsgesellschaft
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Unternehmenserfolg
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Vereinigte Arabische Emirate
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Article
133
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English
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Keramati, Abbas
8
Ranjan, Jayanthi
5
Svensson, Göran
5
Ganesh, K.
4
Bhatnagar, Vishal
3
Chen, Tser-Yieth
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Madhani, Pankaj M.
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Battini, Daria
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Childerhouse, Paul
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Hsieh, Tsuifang
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Lee, Hyejun
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Moshki, H.
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Nagarajan, S.
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Nazari-Shirkouhi, Salman
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Parthiban, P.
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Persona, Alessandro
2
Punniyamoorthy, M.
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Sangle, Purnima S.
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Sinisalo, Jaakko
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Sohn, Changsoo
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Sundarakani, Balan
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Wood, Greg
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Zavareh, Javad Toufighi
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Abdul-Rahman, Maria
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Abdullateef, Aliyu Olayemi
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Adebanjo, Dotun
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Agarwal, Ruchi
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Akroush, Mamoun N.
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Al-Hawari, Mohammad Ahmad
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Albadvi, Amir
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Alhawari, Samer
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Allen, P.M.
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Allesina, Stefano
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Anbuudayasankar, S. P.
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Anussornnitisarn, Pornthep
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Askari, Narges
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Atchariyachanvanich, Kanokwan
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Awasthi, Preety
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Azadeh, Ali
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Aziz, R. Abd El
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International journal of electronic customer relationship management : IJECRM
133
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OLC EcoSci
133
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Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10010184748
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2
Concerns vital for mobile CRM in banking : a qualitative study
Awasthi, Preety
;
Sangle, Purnima S.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 45-67
Persistent link: https://www.econbiz.de/10010184749
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3
Factors influencing adoption of relationship marketing practices for overall growth of firm : an ISM-based model validation
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 21-44
Persistent link: https://www.econbiz.de/10010184750
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4
What hooks customers into using online reservation portals : a multichannel perspective
Al-Hawari, Mohammad Ahmad
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10010184751
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5
A study on the potential determinants of green idea in customer's purchasing decision-making process through the grey analytical network process (GANP) evaluated model
Hsieh, Ming-yuan
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 323-341
Persistent link: https://www.econbiz.de/10010184742
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6
Sales and marketing integration : applying the theoretical lens of the resource-based view
Madhani, Pankaj M.
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 292-322
Persistent link: https://www.econbiz.de/10010184743
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7
How brand awareness affects online purchase intention : considering the role of perceived risk
Hashemi, Novin
;
Hajiheydari, Nastaran
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 274-291
Persistent link: https://www.econbiz.de/10010184744
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8
Web equity, internet anxiety and consumer's coping behaviour
Yao, Cheng-wen
;
Liao, Shu-ling
;
Lan, Yu-li
;
Tsai, Chung-hung
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 257-273
Persistent link: https://www.econbiz.de/10010184745
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9
Identifying and prioritising critical success factors for CRM implementation : a case study
Keramati, Abbas
;
Samadi, Homa
;
Nazari-Shirkouhi, Salman
; …
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 235-256
Persistent link: https://www.econbiz.de/10010184746
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10
Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
Essawi, N. El
;
Aziz, R. Abd El
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 217-234
Persistent link: https://www.econbiz.de/10010184747
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