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Aksoy, Lerzan - In: Journal of service management 24 (2013) 4, pp. 356-381

Persistent link: https://www.econbiz.de/10010156841

Gazzoli, Gabriel; Hancer, Murat; Kim, BeomCheol (Peter) - In: Journal of service management 24 (2013) 4, pp. 382-400

Persistent link: https://www.econbiz.de/10010156842

Frimpong, Kwabena; Wilson, Alan - In: Journal of service management 24 (2013) 4, pp. 401-419

Persistent link: https://www.econbiz.de/10010156843

Löbler, Helge - In: Journal of service management 24 (2013) 4, pp. 420-434

Persistent link: https://www.econbiz.de/10010156844

Mahr, Dominik; Kalogeras, Nikos; Odekerken-Schröder, Gaby - In: Journal of service management 24 (2013) 4, pp. 435-471

Persistent link: https://www.econbiz.de/10010156845

Delcourt, Cécile; Gremler, Dwayne D.; Riel, Allard C.R. van - In: Journal of service management 24 (2013) 1, pp. 5-24

Persistent link: https://www.econbiz.de/10010087398

Edvardsson, Bo; Meiren, Thomas; Schäfer, Adrienne; … - In: Journal of service management 24 (2013) 1, pp. 25-44

Persistent link: https://www.econbiz.de/10010087399

Obal, Michael; Kunz, Werner - In: Journal of service management 24 (2013) 1, pp. 45-63

Persistent link: https://www.econbiz.de/10010087400

Garnefeld, Ina; Steinhoff, Lena - In: Journal of service management 24 (2013) 1, pp. 64-81

Persistent link: https://www.econbiz.de/10010087401

Wang, Yonggui; Kandampully, Jay; Jia, He (Michael) - In: Journal of service management 24 (2013) 1, pp. 82-104

Persistent link: https://www.econbiz.de/10010087402

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