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Managing service quality : MSQ ; an international journal
1,364
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OLC EcoSci
1,364
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1
Perceived opportunism (PO) in e-return service encounters
Hsieh, Pei-Ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 96-110
Persistent link: https://www.econbiz.de/10010089810
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2
Investigating effects of relationship marketing types in life insurers in Taiwan
Yu, Tsu-Wei
;
Tung, Feng-Cheng
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 111-130
Persistent link: https://www.econbiz.de/10010089811
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3
Understanding the cultural antecedents of quality management in tourism
Muskat, Birgit
;
Muskat, Matthias
;
Blackman, Deborah
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 131-148
Persistent link: https://www.econbiz.de/10010089812
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4
The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.
;
Pantouvakis, Angelos
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10010089813
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5
Effects of inertia and satisfaction in female online shoppers on repeat-purchase intention: The moderating roles of word-of-mouth and alternative attraction
Kuo, Ying-Feng
;
Hu, Tzu-Li
;
Yang, Shu-Chen
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 168-187
Persistent link: https://www.econbiz.de/10010122002
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6
The impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with a hospital service
Choi, Beom Joon
;
Kim, Hyun Sik
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 188-204
Persistent link: https://www.econbiz.de/10010122003
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7
The influence of event quality on revisit intention: Gender difference and segmentation strategy
Kim, Tae Ho
;
Ko, Yong Jae
;
Park, Chan Min
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 205-224
Persistent link: https://www.econbiz.de/10010122004
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8
Do reward programs build loyalty to restaurants? The moderating effect of long-term orientation on the timing and types of rewards
Park, Seung-Bae
;
Chung, Namho
;
Woo, Sang-Cheol
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 225-244
Persistent link: https://www.econbiz.de/10010122005
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9
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10010122006
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10
Knowledge dissemination in the global service marketing community
Lages, Cristiana R.
;
Simões, Cláudia M.N.
;
Fisk, …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 272-290
Persistent link: https://www.econbiz.de/10010138725
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