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Year of publication
Subject
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Consumer behaviour 53 Konsumentenverhalten 53 Beziehungsmarketing 51 Relationship marketing 51 Dienstleistungsqualität 50 Service quality 50 Customer satisfaction 35 Kundenzufriedenheit 35 Customer integration 28 Kundenintegration 28 Betriebliche Wertschöpfung 19 Dienstleistungssektor 19 Service industry 19 Value creation 19 Emotion 15 Customer service 14 Kundenservice 14 Brand management 12 Markenführung 12 Services 12 Dienstleistung 10 Beschwerdemanagement 9 Complaint management 9 Customer value 9 Kundenwert 9 Value co-creation 9 Lieferantenmanagement 8 Service-Dominant Logic 8 Service-dominant logic 8 Social Web 8 Social web 8 Supplier relationship management 8 Arbeitszufriedenheit 7 Brand image 7 Co-creation 7 Innovation 7 Job satisfaction 7 Markenimage 7 Online retailing 7 Online-Handel 7
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Online availability
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Undetermined 99
Type of publication
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Article 134 Book / Working Paper 6
Type of publication (narrower categories)
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Article in journal 140 Aufsatz in Zeitschrift 140 Conference paper 12 Konferenzbeitrag 12 Collection of articles of several authors 6 Sammelwerk 6 Konferenzschrift 2 Conference proceedings 1
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Language
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English 140
Author
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Brodie, Roderick J. 4 Chen, Tom 4 Conduit, Jodie 4 Polese, Francesco 4 Karpen, Ingo Oswald 3 Plewa, Carolin 3 Ranaweera, Chatura 3 Andreassen, Tor W. 2 Barnes, Donald C. 2 Calabretta, Giulia 2 Carrubbo, Luca 2 Chen, Ying-Hueih 2 Chien, Shu-Hua 2 Gouthier, Matthias 2 Guchait, Priyanko 2 Gudergan, Siegfried 2 Gummesson, Evert 2 Karjaluoto, Heikki 2 Kleinaltenkamp, Michael 2 Ku, Hsuan-Hsuan 2 Leo, Cheryl 2 Lervik-Olsen, Line 2 Ludwig, Nadine L. 2 Mele, Cristina 2 Osei-Frimpong, Kofi 2 Russo Spena, Tiziana 2 Sajtos, Laszlo 2 Seo, Yuri 2 Snell, Lan 2 Sok, Phyra 2 Soutar, Geoffrey N. 2 Sweeney, Jillian C. 2 Tregua, Marco 2 Wu, Jyh-Jeng 2 Aagja, Jayesh 1 Ahmed, Pervaiz K. 1 Al-Kilidar, Hiyam 1 Alhothali, Ghada Talat 1 Altinay, Levent 1 Altschwager, Teagan 1
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Institution
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Naples Forum on Service <3., 2013, Ischia> 1 Naples Forum on Service <4., 2015, Neapel> 1
Published in...
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Journal of service theory and practice : JSTP 140
Source
All
ECONIS (ZBW) 140
Showing 1 - 10 of 140
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Guest editorial: Value co-creation as a complex adaptive process
Polese, Francesco; Mele, Cristina; Gummesson, Evert - In: Journal of service theory and practice : JSTP 27 (2017) 5, pp. 926-929
Persistent link: https://www.econbiz.de/10011797934
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Measuring customer value co-creation behavior : developing a conceptual model based on service-dominant logic
Tommasetti, Aurelio; Troisi, Orlando; Vesci, Massimiliano - In: Journal of service theory and practice : JSTP 27 (2017) 5, pp. 930-950
Persistent link: https://www.econbiz.de/10011797936
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A service research contribution to the global challenge of sustainability
Saviano, Marialuisa; Barile, Sergio; Spohrer, James Clinton - In: Journal of service theory and practice : JSTP 27 (2017) 5, pp. 951-976
Persistent link: https://www.econbiz.de/10011797939
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Searching through the jungle of innovation conceptualisations : system, network and ecosystem perspectives
Russo Spena, Tiziana; Tregua, Marco; Bifulco, Francesco - In: Journal of service theory and practice : JSTP 27 (2017) 5, pp. 977-1005
Persistent link: https://www.econbiz.de/10011797943
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The viable decision maker for CAS survival : how to change and adapt through fitting process
Carrubbo, Luca; Iandolo, Francesca; Pitardi, Valentina; … - In: Journal of service theory and practice : JSTP 27 (2017) 5, pp. 1006-1023
Persistent link: https://www.econbiz.de/10011797945
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Rethinking value proposition tools for living labs
Äyväri, Anne; Jyrämä, Annukka - In: Journal of service theory and practice : JSTP 27 (2017) 5, pp. 1024-1039
Persistent link: https://www.econbiz.de/10011797947
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A4A relationships
Polese, Francesco; Pels, Jaqueline; Tronvoll, Bård; … - In: Journal of service theory and practice : JSTP 27 (2017) 5, pp. 1040-1056
Persistent link: https://www.econbiz.de/10011797949
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Service quality and gobal competitiveness : evidence from global service firms
Wenbin, Sun; Pang, Jing - In: Journal of service theory and practice : JSTP 27 (2017) 6, pp. 1058-1080
Persistent link: https://www.econbiz.de/10011811519
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Trust, information asymmetry and professional service online referral agents
Pedeliento, Giuseppe; Andreini, Daniela; Bergamaschi, Mara - In: Journal of service theory and practice : JSTP 27 (2017) 6, pp. 1081-1104
Persistent link: https://www.econbiz.de/10011811522
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Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh; Sharma, Piyush; Herjanto, Halimin; … - In: Journal of service theory and practice : JSTP 27 (2017) 6, pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
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