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IT management
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Maximizing management performance and quality with service analytics
14
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ECONIS (ZBW)
14
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1
Capacity planning and management of IT incident management services based on queuing models
Li, Ta-Hsin
;
Lee, Juhnyoung
- In:
Maximizing management performance and quality with …
,
(pp. 1-32)
.
2015
Persistent link: https://www.econbiz.de/10011407886
Saved in:
2
Modeling and optimization of complex service delivery systems
Diao, Yixin
;
Heching, Aliza
- In:
Maximizing management performance and quality with …
,
(pp. 33-52)
.
2015
Persistent link: https://www.econbiz.de/10011407888
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3
Organizational models for service delivery
Dasgupta, Gargi B.
;
Agarwal, Shivali
;
Sindhgatta, Renuka
- In:
Maximizing management performance and quality with …
,
(pp. 53-85)
.
2015
Persistent link: https://www.econbiz.de/10011407890
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4
Optimization of service development strategy in a global environment
Zhou, Nianjun
;
Gifford, Wesley M.
- In:
Maximizing management performance and quality with …
,
(pp. 86-118)
.
2015
Persistent link: https://www.econbiz.de/10011407891
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5
Improving application management services through ticket data clustering
Li, Ying
- In:
Maximizing management performance and quality with …
,
(pp. 119-147)
.
2015
Persistent link: https://www.econbiz.de/10011407895
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6
Service delivery resource management using a socially enhanced resource model
Liu, Rong
;
Agarwal, Shivali
;
Sindhgatta, Renuka R.
; …
- In:
Maximizing management performance and quality with …
,
(pp. 148-177)
.
2015
Persistent link: https://www.econbiz.de/10011407900
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7
Tuning up IT services using monitoring configuration analytics
Tang, Liang
;
Zeng, Chunqiu
;
Li, Tao
;
Shwartz, Larisa
; …
- In:
Maximizing management performance and quality with …
,
(pp. 179-206)
.
2015
Persistent link: https://www.econbiz.de/10011407913
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8
Using visual analytics to diagnose productivity and quality issues on IT service pools
Cavalcante, Victor
;
Candello, Heloisa
;
Pinhanez, Claudio
; …
- In:
Maximizing management performance and quality with …
,
(pp. 207-232)
.
2015
Persistent link: https://www.econbiz.de/10011407916
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9
Optimization model for IT change management
Diao, Yixin
;
Rosu, Daniela
;
Zia, Leila
- In:
Maximizing management performance and quality with …
,
(pp. 233-258)
.
2015
Persistent link: https://www.econbiz.de/10011408791
Saved in:
10
Using machine learning and probabilistic frameworks to enhance incident and problem management : automated ticket classification and structuring
Sailer, Anca
;
Mahindru, Ruchi
;
Song, Yang
;
Wei, Xing
- In:
Maximizing management performance and quality with …
,
(pp. 259-298)
.
2015
Persistent link: https://www.econbiz.de/10011408802
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