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Customer satisfaction
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Kundenzufriedenheit
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Retail trade
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Cavacece, Ylenia
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Predicting trends and building strategies for consumer engagement in retail environments
15
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ECONIS (ZBW)
15
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1
Retail customer engagement : a systematic mapping study
Moretta Tartaglione, Andrea
;
Granata, Giuseppe
- In:
Predicting trends and building strategies for consumer …
,
(pp. 1-26)
.
2019
Persistent link: https://www.econbiz.de/10012023198
Saved in:
2
An action-based approach to retail brand engagement
Saleh, Amin
;
Chefor, Ellis
;
Babin, Barry J.
- In:
Predicting trends and building strategies for consumer …
,
(pp. 27-43)
.
2019
Persistent link: https://www.econbiz.de/10012023212
Saved in:
3
Engagement in a third-party-managed virtual community and its effect on customer identification
Rubio Benito, Natalia
;
Villaseñor, Nieves
;
Yagüe …
- In:
Predicting trends and building strategies for consumer …
,
(pp. 44-61)
.
2019
Persistent link: https://www.econbiz.de/10012023216
Saved in:
4
Service innovation for customer engagement in the Italian banking sector : a case study
Formisano, Vincenzo
;
Cavacece, Ylenia
;
Fedele, Maria
; …
- In:
Predicting trends and building strategies for consumer …
,
(pp. 62-87)
.
2019
Persistent link: https://www.econbiz.de/10012023218
Saved in:
5
Understanding Fluency and Friction in Customer Experience Management
Marutschke, David
;
Gournelos, Ted
;
Ray, Subhasis
- In:
Predicting trends and building strategies for consumer …
,
(pp. 88-108)
.
2019
Persistent link: https://www.econbiz.de/10012023221
Saved in:
6
Customers' generational differences regarding in-store shopping experiences
Bonfanti, Angelo
- In:
Predicting trends and building strategies for consumer …
,
(pp. 109-132)
.
2019
Persistent link: https://www.econbiz.de/10012023223
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7
The influence of retailer choices on consumer behaviors and sales productivity
Russo, Giuseppe
;
Bozic, Maja
;
Cavacece, Ylenia
; …
- In:
Predicting trends and building strategies for consumer …
,
(pp. 133-151)
.
2019
Persistent link: https://www.econbiz.de/10012023226
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8
Effect of e-retail product category on performance
Vazquez, Erik Ernesto
- In:
Predicting trends and building strategies for consumer …
,
(pp. 152-168)
.
2019
Persistent link: https://www.econbiz.de/10012023230
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9
Assessing the power of social media influencers : a comparison between tourism and cultural bloggers
Cassia, Fabio
;
Magno, Francesca
- In:
Predicting trends and building strategies for consumer …
,
(pp. 169-186)
.
2019
Persistent link: https://www.econbiz.de/10012023233
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10
Strengths of online travel agencies from the perspective of the digital tourist
Marzo Navarro, Mercedes
;
Berne-Manero, Carmen
; …
- In:
Predicting trends and building strategies for consumer …
,
(pp. 187-210)
.
2019
Persistent link: https://www.econbiz.de/10012023237
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