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Weed-Schertzer, Beverly
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Delivering ITSM for business maturity : a practical framework
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ECONIS (ZBW)
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Prelims
In:
Delivering ITSM for business maturity : a practical …
,
(pp. i-xv)
.
2019
Persistent link: https://www.econbiz.de/10015092072
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2
3 ITSM Culture
Weed-Schertzer, Beverly
- In:
Delivering ITSM for business maturity : a practical …
,
(pp. 101-129)
.
2019
Persistent link: https://www.econbiz.de/10015092076
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Appendix 4 ITSM Business Maturity Metrics (I-BMM)
In:
Delivering ITSM for business maturity : a practical …
,
(pp. 173-175)
.
2019
Persistent link: https://www.econbiz.de/10015092069
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4
Appendix 3 Acronyms
In:
Delivering ITSM for business maturity : a practical …
,
(pp. 171-172)
.
2019
Persistent link: https://www.econbiz.de/10015092070
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Appendix 2 Example Job Mapping to ITSM Roles
In:
Delivering ITSM for business maturity : a practical …
,
(pp. 167-170)
.
2019
Persistent link: https://www.econbiz.de/10015092071
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1
In:
Delivering ITSM for business maturity : a practical …
,
(pp. 177-183)
.
2019
Persistent link: https://www.econbiz.de/10015092073
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Appendix 1 Metrics for Vital ITSM Processes
In:
Delivering ITSM for business maturity : a practical …
,
(pp. 163-166)
.
2019
Persistent link: https://www.econbiz.de/10015092074
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4 ITSM Connected
Weed-Schertzer, Beverly
- In:
Delivering ITSM for business maturity : a practical …
,
(pp. 131-162)
.
2019
Persistent link: https://www.econbiz.de/10015092075
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2 ITSM Fundamentals
Weed-Schertzer, Beverly
- In:
Delivering ITSM for business maturity : a practical …
,
(pp. 53-99)
.
2019
Persistent link: https://www.econbiz.de/10015092077
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1 The Authentic Service Progression (TASP)
Weed-Schertzer, Beverly
- In:
Delivering ITSM for business maturity : a practical …
,
(pp. 5-52)
.
2019
Persistent link: https://www.econbiz.de/10015092078
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