The new standard ISO 45001 is expected to give a significant boost to the growth of the number of companies that have adopted and certified an occupational health and safety (OHS) management system. The structure of the new standard reflects the Annex SL, thus facilitating the organizations in...

ISO 14001 standard is the environmental certification developed by the International Organization for Standardization to describe the requirements for a certifiable Environmental Management System (EMS). The standard is included in the ISO 14000 series, developed because of the need for improved...

This chapter aims at presenting the ISO 9000 standards and their crucial role in the regulation of the quality management process in a company. To achieve this goal not only have the standards been deeply scrutinized but also evidences of their importance and consequences of their application...

Six sigma is a structured methodology that uses mathematical and statistical tools to increase productivity and business efficiency. In order to apply it, it is necessary to have a very broad knowledge in the fields of mathematics, management, and sector to which the process or the product under...

The core idea behind lean is maximizing customer value and companies’ competitiveness through the streamlining and optimization of its main processes. Lean means creating more value with fewer resources. Thanks to its positive impact on companies’ overall performance, the lean concept is...

The failure mode and effect analysis (FMEA) is a technique used to identify and prevent various problems related to systems, designs, and processes. The main purpose of the technique is to increase the level of service offered to the customer, eliminate or reduce costs, increase safety, enhance...

Customer satisfaction is a term used to explain how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number/percentage of customers whose experience with products/services exceeds identified satisfaction goals. This chapter...

This chapter introduces benchmarking as a multifaceted concept based on action-oriented approach that goes beyond the simple study of a process or the search for a performance measure; through the measurement, analysis, and comparison with the best internal or external references benchmarking...