Chapter Summary This chapter explores clean language interviewing for qualitative market research. It focuses primarily on how clean language interviewing was used within a process devised by the authors called ‘value-strings’. The chapter describes this process and how it was used in a...

Chapter Summary The chapter describes how the application of clean language interviewing (CLI) to management systems auditing (MSA) originated; the resulting Yamagami-Small (YS) process; the challenge of gaining acceptance from auditors and leaders in Japanese manufacturing companies; and the...

Chapter Summary For many years I lived among debilitating violent conflict in Northern Ireland. My experience of working in other conflict-related zones such as Haiti, Nicaragua, Gaza, the Balkans and the Ukraine has demonstrated to me the commonality of the human experience of violence. Knowing...

Chapter Summary This chapter describes an application of clean language interviewing to organisational change work through a process we call modelling shared reality (MSR). This process was developed in 2006 by Stefan Outober, James Lawley, Annemiek van Helsdingen, Wendy Nieuwland and Maaike...

Chapter Summary Underpinning clean language interviewing is a set of skills that allow the interviewer great facility in tracking what has been presented. These skills include minimising personal inference and making an informed choice of what question to ask. They are grounded in the logic of...

Chapter Summary Clean language is the foundation of coaching work delivered by Genius Within, a non-profit company that provides assessment, coaching, training and HR consultancy for neurodifferent adults and their employers. Genius Within works with thousands of employed and unemployed clients...

Chapter Summary This chapter describes the work-life balance project, which was the first to investigate the potential of clean language as an academic research interview methodology ( Lawley, Meyer, Meese, Sullivan, & Tosey, 2010 ). It resulted in the publication of an article in the British...

Chapter Summary Metaphor is an important concept for clean language interviewers. This chapter describes what metaphor is and overviews the experimental research showing the potential for metaphor to influence interviewees. It expands on the brief introduction to metaphor in Chapter 1 and...