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Designing for service : key issues and new directions
16
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All
ECONIS (ZBW)
16
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1
Expanding (service) design spaces
Sangiorgi, Daniela
;
Prendiville, Alison
;
Jung, Jeyong
- In:
Designing for service : key issues and new directions
,
(pp. 17-32)
.
2017
Persistent link: https://www.econbiz.de/10011613480
Saved in:
2
Designing vs designers : how organizational design narratives shift the focus from designers to designing
Junginger, Sabine
;
Bailey, Stuart
- In:
Designing for service : key issues and new directions
,
(pp. 33-47)
.
2017
Persistent link: https://www.econbiz.de/10011613482
Saved in:
3
Designing for interdependence, participation and emergence in complex service systems
Sangiorgi, Daniela
;
Patricio, Lia
;
Fisk, Raymond
- In:
Designing for service : key issues and new directions
,
(pp. 49-64)
.
2017
Persistent link: https://www.econbiz.de/10011613509
Saved in:
4
Specialist service design consulting : the end of the beginning, or the beginning of the end?
Kirchberger, Eva-Maria
;
Tether, Bruce S.
- In:
Designing for service : key issues and new directions
,
(pp. 65-80)
.
2017
Persistent link: https://www.econbiz.de/10011613530
Saved in:
5
The object of service design
Kimbell, Lucy
;
Blomberg, Jeanette
- In:
Designing for service : key issues and new directions
,
(pp. 81-94)
.
2017
Persistent link: https://www.econbiz.de/10011613531
Saved in:
6
Breaking free from NSD : design and service beyond new service development
Holmlid, Stefan
;
Wetter Edman, Katarina
;
Edvardsson, Bo
- In:
Designing for service : key issues and new directions
,
(pp. 95-104)
.
2017
Persistent link: https://www.econbiz.de/10011613538
Saved in:
7
Designing on the spikes of injustice : representation and co-design
Collins, Katie
;
Cook, Mary Rose
;
Choukeir, Joanna
- In:
Designing for service : key issues and new directions
,
(pp. 105-116)
.
2017
Persistent link: https://www.econbiz.de/10011613541
Saved in:
8
Co-design, organizational creativity and quality improvement in the healthcare sector : "designerly" or "design-like"?
Robert, Glenn
;
Macdonald, Alastair S.
- In:
Designing for service : key issues and new directions
,
(pp. 117-130)
.
2017
Persistent link: https://www.econbiz.de/10011613546
Saved in:
9
Service design and the edge effect
Young, Robert
;
Warwick, Laura
- In:
Designing for service : key issues and new directions
,
(pp. 131-146)
.
2017
Persistent link: https://www.econbiz.de/10011613548
Saved in:
10
Service design as a sensemaking activity : insights from low-income communities in Latin America
Cipolla, Carla
;
Reynoso, Javier
- In:
Designing for service : key issues and new directions
,
(pp. 147-161)
.
2017
Persistent link: https://www.econbiz.de/10011613561
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