The healthcare sector in many countries around the globe faces the challenge to keep high-quality healthcare affordable and accessible in the context of increasing demand for healthcare and staff shortages. In order to cope with these challenges, a transformation of the healthcare domain is...

Sustainability is an increasingly important area to understand, both for the European general public and politicians. While sustainability entails many directly measurable aspects regarding resource saving and pollution avoidance, the potential contribution of Business Process Management...

The Internet of Things (IoT) enables us to connect the physical world to digital business processes (BP). By using the IoT, a BP can, for example, (1) take into account real-world data to take more informed business decisions, (2) automate and/or improve BP tasks, and (3) adapt itself to the...

This chapter provides an overview of the trends and progress of research in robotic process automation (RPA). We first describe a summary of key research challenges presented in our seminal work in 2020. Next, we review the emerging research themes and progress of the research to address the 15...

With the increasing pressure to achieve greater efficiency, innovation, and competitiveness, organizations seek opportunities to use digital technologies to change the way they operate. Since business processes describe how an organization operates, organizations should pay sufficient attention...

Business process models define the way organizations achieve their goals in the context of their business strategy. In doing so, they focus on the ‘how’ question of business operations. The goals to be achieved are part of the ‘why’ and ‘what’ questions of business operations, which...

If you measure it, you can manage it! In line with this idea, the current chapter explains which performance dimensions can be used to measure a business process throughout its lifecycle and beyond. We also make the link to higher-level corporate strategies in order to show the ultimate purpose...

Business processes in modern organizations are supported by different types of IT systems. These systems often provide a large amount of data that can be exploited to monitor, analyze and improve business processes. In this chapter, we give an overview of process mining, a set of techniques that...

This chapter is devoted to research and development of non-standard BPM platforms. We call a platform non-standard if it is not primarily designed for managing business processes that are specified in terms of explicit, imperative control flow, as discussed in the first two chapters of this...

This chapter is devoted to research on business process management engines, also known as business process management systems (BPMSs). We start the chapter with a short introduction to this topic. After this, we provide in-depth discussions of work on three specific engines from three distinct...