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Handbook of service experience
54
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ECONIS (ZBW)
54
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1
Risky service experience? : the role of risk in B2B customer journeys
Panina, Ekaterina
;
Jaakkola, Elina
;
Terho, Harri
- In:
Handbook of service experience
,
(pp. 229-244)
.
2025
Persistent link: https://www.econbiz.de/10015425115
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2
Managing customer experiences in times of crisis
Tronvoll, Bård
;
Edvardsson, Bo
- In:
Handbook of service experience
,
(pp. 245-256)
.
2025
Persistent link: https://www.econbiz.de/10015425120
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3
The AI-empowered dark patterns
Kitkowska, Agnieszka
- In:
Handbook of service experience
,
(pp. 257-270)
.
2025
Persistent link: https://www.econbiz.de/10015425122
Saved in:
4
Frontline employee lying behaviour shaping the customer experience
Snyder, Hannah
;
Witell, Lars
- In:
Handbook of service experience
,
(pp. 271-281)
.
2025
Persistent link: https://www.econbiz.de/10015425124
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5
From dream to reality : a roadmap for customer experience management implementation
Van Vaerenbergh, Yves
;
Ferraz Teixeira, Inês
; …
- In:
Handbook of service experience
,
(pp. 283-299)
.
2025
Persistent link: https://www.econbiz.de/10015425131
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6
Extracting insights on service experiences from unstructured text data
Gallan, Andrew S.
;
Niraj, Rakesh
- In:
Handbook of service experience
,
(pp. 300-319)
.
2025
Persistent link: https://www.econbiz.de/10015425157
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7
How service experience can shape customer churn from a service-dominant logic perspective
Martínez-Troncoso, Carolina
;
Díaz Solis, David
- In:
Handbook of service experience
,
(pp. 320-335)
.
2025
Persistent link: https://www.econbiz.de/10015425158
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8
Neurophysiological frontiers in service research : unraveling the mysteries of customer experience
Shams, Poja
;
Verhulst, Nanouk
- In:
Handbook of service experience
,
(pp. 336-350)
.
2025
Persistent link: https://www.econbiz.de/10015425159
Saved in:
9
The customer reuse experience
Karlsson, Jenny
;
Witell, Lars
;
Hedvall, Klas
;
Camén, …
- In:
Handbook of service experience
,
(pp. 352-361)
.
2025
Persistent link: https://www.econbiz.de/10015425162
Saved in:
10
Service experience in the access economy : managing experiences in mobility services
Nansubuga, Brenda
;
Kowalkowski, Christian
;
Guyader, Hugo
- In:
Handbook of service experience
,
(pp. 362-378)
.
2025
Persistent link: https://www.econbiz.de/10015425164
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