Many academic libraries opened their doors in fall 2020 to support students after operations had been suspended due to COVID-19 the previous spring. Frontline employees returned in person while remote work remained standard for others. Staff encountered deficits, on-site isolation, the...

Trauma can affect everyone. The effects of trauma often extend into workspaces, adversely affecting relationships and productivity. A trauma-informed leader is someone who incorporates compassion and empathy into their management toolkit. This chapter will define trauma-informed leadership, the...

Society is experiencing the psychological impact of collective trauma. The COVID-19 pandemic, social injustice, and political unrest due to racial, sexual, gender identity, economic, climate, and environmental injustices have contributed to a rise in demand for mental health support and services...

Trauma has increased significantly during the pandemic, affecting library staff and patrons. In addition to the COVID-19 pandemic, society experienced trauma from racially motivated conflict, increased gun crime, and the lack of support to address mental health issues and systemic inequities....

Recent research and scholarship explore and attempt to understand why certain modern library organizations and workplaces suffer from systemic dysfunction. There is evidence that a history of ineffectual library administration, poor leadership, and lack of communication creates an environment...

Leadership initiates cultural shifts before managers and their employees embrace them. Cultural transformation depends upon leaders, managers, and employees recognizing the fundamental impact of their decisions and actions on one another. This chapter explores the intersection of emotional...

Trauma-informed care as a concept came out of social service and mental health practice in 2009. Since then, it has been working into librarianship and library practice, first as an approach for public libraries to apply social work principles to their outreach and support of community members....

Our library, supporting the education, research, and clinical missions of our health science institution in California's Bay Area, serves a diverse community including the public. It is common for people experiencing homelessness, mental health, or addiction issues to enter our spaces and be...