Purpose: This research aims to examine the relationship between Artificial Intelligence (AI), knowledge management (KM) and aspects of organisational performance (OP). This research also provides an empirical analysis of the relationship between KM and organisational innovation, as well as the...

This study explores the impact of Artificial Intelligence (AI) on the competencies required of human resources and managers in decision-making, examining the balance between opportunities and challenges posed by AI. Purpose: The research aims to understand how AI influences decision-making and...

Purpose: The study explores the role of Artificial Intelligence (AI)-powered Human Resource Management (HRM) in creating value for companies. HRM has moved from applying traditional systems to adopting information systems and electronic recruitment. Design/Methodology/Approach: The qualitative...

Purpose: This chapter explores the role of emotional intelligence (EI) in managing stress among university teachers, specifically investigating the relationship between EI and stress levels in the teaching profession. The study seeks to provide insights into the emotional competencies of...

Purpose: The present study delves into the importance of emotional intelligence and impact of artificial intelligence (AI) on employee well-being. The study examines the psychological reasons behind the emotional wellness of the employees. Further the study also explores that what changes are...

Purpose: The current research tries to understand awareness of the people about the Artificial Intelligence (AI) that might improve Human Resources (HR) digital transformation within the framework of Industry 5.0 and to contribute in the existing literature. Methodology: The present study...

Purpose: This chapter introduces a tactical framework for leveraging Artificial Intelligence (AI) to enhance customer engagement across various service interactions. It categorises AI into Standardised AI, Cognitive AI and Emotive AI, progressing from basic automation to advanced cognitive and...

This chapter looks at the emerging changes in Human Resources (HR) leadership and strategic management from the Industry 1.0 a simplistic notion of labour management to the Industry 5.0 as human-cantered and ethical use of technologies. Developed to address social pressures and societal change...