This chapter explores how disruptive digital technologies are impacting public administrations through the lens of the UN's SDGs. Public sector institutions, although risk-averse, are not static. Digital technologies are driving transformation in public administrations and impacting their...

In today's digital age, organisations are constantly adapting to meet the ever-changing needs and expectations of their customers. Yet, the hospitality sector remains largely overlooked when it comes to understanding how it navigates the opportunities and challenges brought by digital...

This chapter looks at how Business Intelligence (BI) can contribute to more responsible decision-making in today's data-driven organizations. It presents a conceptual framework based on data ethics, accountability, and stakeholder involvement, developed through a review of literature and...

This chapter introduces key areas where businesses are enhancing the consumer experience through social media. The digital transformation businesses are undertaking in Marketing 4.0 includes merging from social media channels to omnichannel, targeting consumers with big data (BD), artificial...

This work explores strategic interventions aimed at enhancing employment opportunities for individuals with disabilities, focusing on the integration of this demographic into the workforce using the example of image annotation that precedes the building of AI models. Emphasizing a dual approach...

Digital innovation is a burgeoning area of study which investigates how organisations and entrepreneurs leverage malleable digital resources to develop novel IT artefacts. However, despite the changing nature of systems development, our understanding of responsibility remains rooted in prior...

We examine the impact of the COVID-19 pandemic on digital behaviours, with a focus on digital addiction and its persistence in the post-pandemic era. Drawing on an integrated lens of Attachment Theory and Social Identity, we assess digital and social dependency changes over time. The findings...

The success and domination of telecommunication networks continue to change how we work, socialise, and interact with the world around us. Most recently, it is the smartphone and its proliferation over the last decade that have irrevocably changed our consumption patterns and expectations, where...

We explore how a Hong Kong-headquartered family firm of over 50 years' standing engaged in a digital transformation journey that had profound impacts on internal business processes, client relations, and strategic positioning. We draw on interview data to narrate the critical role of the Chief...

This chapter presents the results of a systematic mapping study that analysed existing research to provide an overview of the current research landscape regarding implementing digital transformation (DT) in the public sector from an agile perspective. We reviewed 22 papers published between...