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Retention of dissatisfied B-to-B services customers: An empirical test of the mediating effects of dependence and calculative commitment
Yanamandram, Venkata K.
;
White, Lesley
-
2009
, the paper extends the
knowledge
on the mediating factors that influence the likelihood of dissatisfied B-to-B customers …
Persistent link: https://www.econbiz.de/10009457420
Saved in:
2
Internet retailing: Back to the Future
Francis, Julie E
;
White, Lesley
-
2004
, definitions and classifications and that this may inhibit the advancement of Internet retailing
knowledge
by disguising conceptual …
Persistent link: https://www.econbiz.de/10009457656
Saved in:
3
A model of quality determinants in Internet retailing
Francis, Julie
;
White, Lesley
-
2001
marketing
knowledge
, a preliminary model of quality determinants in Internet retailing has been developed in this paper. In …
Persistent link: https://www.econbiz.de/10009457647
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