Cummings, Jonathon N. - In: Management Science 50 (2004) 3, pp. 352-364
Effective work groups engage in external knowledge sharing--the exchange of information, know-how, and feedback with … customers, organizational experts, and others outside of the group. This paper argues that the value of external knowledge … of knowledge. It is hypothesized that if members of structurally diverse work groups engage in external knowledge sharing …