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~subject:"Beziehungsmarketing"
~isPartOf:"The service industries journal"
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Beziehungsmarketing
Relationship marketing
184
Dienstleistungsqualität
145
Service quality
145
Dienstleistungssektor
110
Service industry
110
Customer satisfaction
99
Kundenzufriedenheit
99
Consumer behaviour
92
Konsumentenverhalten
92
Innovation management
82
Innovationsmanagement
82
Innovation
70
Taiwan
45
Brand management
43
Markenführung
43
Spain
42
Spanien
42
Knowledge transfer
40
Wissenstransfer
40
Customer service
33
Firm performance
33
Kundenservice
33
Unternehmenserfolg
33
Knowledge-intensive industry
32
Wissensintensives Unternehmen
32
Dienstleistung
31
Großbritannien
31
Services
31
United Kingdom
31
Knowledge management
29
Quality management
29
Qualitätsmanagement
29
Wissensmanagement
29
Beschwerdemanagement
27
Complaint management
27
Lieferantenmanagement
27
Supplier relationship management
27
Customer integration
26
Kundenintegration
26
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75
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1
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183
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1
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184
Aufsatz in Zeitschrift
184
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2
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2
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Sammelwerk
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English
184
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Ha, Hong Youl
3
Wu, Cedric Hsi-jui
3
Back, Ki-Joon
2
Chao, Pei
2
Gil Saura, Irene
2
Horbel, Chris
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Nätti, Satu
2
Ok, Chihyung
2
Popp, Bastian
2
Tung, Wei
2
Woratschek, Herbert
2
Yi, Youjae
2
Zhou, Xing
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Al-Hawari, Mohd Ahmad
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Helena
1
Amario, Enrique Martín
1
Amin, Muslim
1
Amirtha, Raman
1
Andronikidis, Andreas
1
Arancibia Carvajal, Sara
1
Arasli, Huseyin
1
Arici, Hasan Evrim
1
Arnold, Todd J.
1
Arntzen, Erik
1
Asare, Andy Ohemeng
1
Augusto, Mário Gomes
1
Baek, Wooyeul
1
Baker, Melissa A.
1
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Published in...
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The service industries journal
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
395
International journal of hospitality management
280
SpringerLink / Bücher
258
The journal of services marketing
225
The journal of business & industrial marketing
192
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
149
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Gabler Edition Wissenschaft
102
Journal of retailing
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Marketing intelligence & planning
97
Psychology & marketing
97
European journal of marketing : EJM
95
Cogent business & management
92
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
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ECONIS (ZBW)
184
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184
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1
Study on the relations among the customer
knowledge
management
, learning organization, and organizational performance
Shieh, Chich-jen
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10009127023
Saved in:
2
Impact of tacit
knowledge
on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
3
Knowledge
intensive business services and client innovation
Hu, Tai-shan
;
Lin, Chien-yuan
;
Chang, Su-li
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1435-1455
Persistent link: https://www.econbiz.de/10010229436
Saved in:
4
Customer focus, service process fit and customer relationship
management
profitability : the effect of
knowledge
sharing
Fan, Yi Wen
;
Ku, Edward
- In:
The service industries journal
30
(
2010
)
1/2
,
pp. 203-223
Persistent link: https://www.econbiz.de/10003964389
Saved in:
5
Objective quality and business performance in service environments : moderating effects of entrepreneurs'
knowledge
and involvement
Hernández-Maestro, Rosa M.
;
González-Benito, Óscar
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2321-2354
Persistent link: https://www.econbiz.de/10009298988
Saved in:
6
What prevents effective utilisation of customer
knowledge
in professional B-to-B services? : an empirical study
Nätti, Satu
;
Ojasalo, Jukka
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1199-1214
Persistent link: https://www.econbiz.de/10003802290
Saved in:
7
Knowledge
of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation
Eriksson, Kent
;
Fjeldstad, Øystein D.
;
Sasson, Amir
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 563-582
Persistent link: https://www.econbiz.de/10003621754
Saved in:
8
Customer relationship
management
of the information education services industry in Taiwan: attributes, benefits and relationship
Liang, Chiung-Ju
;
Wang, Wen-Hung
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 29-46
Persistent link: https://www.econbiz.de/10003454655
Saved in:
9
Key account relationship
management
: the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
10
A novel framework for customer complaint
management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
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