De Backer, Koen (contributor); Yamano, Norihiko (contributor) - 2008
materials.
Technology development: production technology, lean manufacturing,
customer relationship management (CRM), etc ….
Human resource management: recruitment, training and development, remuneration.
Firm infrastructure: planning and control … increased the tradability of many service activities and
created new kinds of tradable services. In particular, �knowledge work …