Siddiqui, Faiza; Kong, Yusheng; Ravina Ripoll, Rafael; … - In: South African journal of business management 55 (2024) 1, pp. 1-13
the mediating effects of knowledge-based capabilities (KBC), social media use capabilities (SMUCs) and customer … relationship management capabilities (CRMCs), with moderation by environmental dynamism (ED). Utilising the resource-based view … transforming business models, processes and customer trends. Originality/value: This study adds to the current body of knowledge by …