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Search: person:"Özkan Tektaş, Öznur"
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Ozkan Tektas, Oznur
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Intrinsic motivators of collaborative consumption : A study of accommodation rental services
Tunçel, Niray
;
Özkan Tektaş, Öznur
- In:
International Journal of Consumer Studies
44
(
2020
)
6
,
pp. 616-628
Persistent link: https://www.econbiz.de/10012281990
Saved in:
2
Pre-recovery emotions and satisfaction : a moderated mediation model of service recovery and reputation in the banking sector
Ozkan-Tektas, Oznur
;
Basgoze, Pinar
- In:
European management journal
35
(
2017
)
3
,
pp. 388-395
Persistent link: https://www.econbiz.de/10011720587
Saved in:
3
Perceived justice and post-recovery satisfaction in banking service failures : do commitment types matter?
Ozkan Tektas, Oznur
- In:
Service business
11
(
2017
)
4
,
pp. 851-870
Persistent link: https://www.econbiz.de/10011915015
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