Purpose This study investigates both internal and external stakeholders' views on the objectives and measures of performance of Indonesian Islamic microfinance banks (IMFBs). Design/methodology/approach This study uses a qualitative approach. In-depth interviews were conducted with a wide range...

Purpose – The purpose of this paper was to examine how small- and medium-sized hospitalityorganisations engage with social media and how social media data are used by their managers to inform business decisions.Design/methodology/approach – A qualitative approach was used in this research in...