Objective – This study aims to determine the relationship between consumer’s knowledge and consumer complaint behaviour. Methodology/Technique – Data were collected using self-administered questionnaire among 400 respondents who sent their cars for servicing at eight selected service...

Purpose: The purpose of this paper is to explain the relationship between supply chain information management, supply chain information system (IS) infrastructure, supply chain integration and the manufacturing performance of firms in manufacturing industry in Malaysia. Therefore, the study...