Evanschitzky, Heiner; Ahlert, Dieter; Blaich, Günther; … - In: Management Decision 45 (2007) 2, pp. 265-283
Purpose – The main purpose of this paper is to analyze knowledge management in service networks. It analyzes the knowledge management process and identifies related challenges. The authors take a strategic management approach instead of a more technology‐oriented approach, since it is...