Search Results - person:"Al‐Hawari, Mohammad"

Improving student retention in higher education institutions : exploring the factors influencing employees extra-role behavior

Bukhatir, Aisha; Al-Hawari, Mohd Ahmad; Aderibigbe, Semiyu - In: Journal of open innovation : technology, market, and … 9 (2023) 3, pp. 1-12

This study explores the impact of internal service quality on employee job satisfaction (JOS) and the extra role behaviors (ERB) of frontline employees (FLE) in higher education institutions (HEIs). With the hope of improving student retention, the study specifically examined how Human Resources...

Persistent link: https://www.econbiz.de/10014504874

Product innovation research over the past 60 years : a bibliometric analysis of intellectual structure and emergent trends

Aboelmaged, Mohamed; Bani-Melhem, Shaker; Al-Hawari, … - In: Benchmarking : an international journal 31 (2024) 6, pp. 2034-2060

Persistent link: https://www.econbiz.de/10015397472

Obsessive-compulsive personality and creative performance : the moderating effect of manager coaching behavior

Abu Khait, Rawan; Shamsudin, Faridahwati Mohd; … - In: Review of managerial science : RMS 17 (2023) 1, pp. 375-396

Persistent link: https://www.econbiz.de/10014227162

Leader-member exchange and frontline employees' innovative behaviors : the roles of employee happiness and service climate

Bani-Melhem, Shaker; Al-Hawari, Mohd Ahmad; Quratulain, … - In: The international journal of productivity and … 71 (2022) 2, pp. 540-557

Persistent link: https://www.econbiz.de/10012887628

Online customer relationships : switching cost drivers for different relationship lengths

Al-Hawari, Mohd Ahmad - In: The service industries journal 42 (2022) 1/2, pp. 59-80

Persistent link: https://www.econbiz.de/10013167405

How and when does job challenge promote the innovative behaviour of public sector employees?

Bani-Melhem, Shaker; Abu Khait, Rawan; Shamsudin, … - In: International journal of innovation management 25 (2021) 6, pp. 2150069-1-2150069-29

Persistent link: https://www.econbiz.de/10012643228

Does employee resilience exacerbate the effects of abusive supervision? : a study of frontline employees’ self-esteem, turnover intention, and innovative behaviors

Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 611-629

Persistent link: https://www.econbiz.de/10012549288

Interactive effects of supervisor support, diversity climate, and employee cynicism on work adjustment and performance

Quratulain, Samina; Al-Hawari, Mohd Ahmad - In: International journal of hospitality management 93 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012435964

Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions

Bani-Melhem, Shaker; Quratulain, Samina; Al-Hawari, … - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 450-470

Persistent link: https://www.econbiz.de/10012256145

Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience

Al-Hawari, Mohd Ahmad; Bani-Melhem, Shaker; Quratulain, … - In: Journal of business and psychology 35 (2020) 2, pp. 223-240

Persistent link: https://www.econbiz.de/10012226862