This research aims to identify the main drivers of Quality of Service (QoS) metrics for wireless telecommunications services, evaluating the impact that regulatory requirements have on mobile network quality. To answer our research question, we developed a panel consisting of a global sample of...

While mobile technologies have already connected billions of people, the Internet of Things (IoT) is now adding all kinds of devices to the digital ecosystem. The potential benefits of connecting the physical world to the internet are vast, but not well understood. This study provides a...