This paper examines the relationship between official ratings and customer review scores. Hotel ratings aim to provide an objective assessment of the hotel quality and experience to potential customers. However, customer reviews frequently differ from official ratings. We use data on hotels in...

This paper addresses a longstanding puzzle involving the unbundling of services that has occurred over more than two decades in the U.S. advertising agency industry: How can the shift from the bundling to the unbundling of services be explained and what accounts for the slow pace of change?...

This paper addresses a longstanding puzzle involving the unbundling of services that has occurred over more than two decades in the U.S. advertising agency industry: How can the shift from the bundling to the unbundling of services be explained and what accounts for the slow pace of change?...

We examine the accuracy of Blue Chip forecasts of short- and long-term interest rates and country risk premiums for the Eurozone and six other industrial countries for 1999-2008. In so doing, we utilize comparable random walk forecasts as benchmarks. Consistent with the efficient market...