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Search: person:"Bowen, David"
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Dienstleistungssektor
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Beziehungsmarketing
8
Human Resource Management
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8
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7
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Article
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English
58
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56
German
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Author
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Bowen, David E.
61
Bowen, David
44
Schneider, Benjamin
10
Chase, Richard B.
5
Javidan, Mansour
5
Fisk, Raymond P.
4
Hutchinson, Mark C.
4
Anderson, Laurel
3
Bowen, David A.
3
Gilliland, Stephen W.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Hallowell, Roger
3
Ince, Teresa
3
Johnston, Robert
3
Michel, Stefan
3
O'Sullivan, Niall
3
Ostroff, Cheri
3
Patrício, Lia
3
Teagarden, Mary
3
Youngdahl, William E.
3
Zubair, Shahida
3
Barnum, Michael P.
2
Bowen, Harry P.
2
Bowen, T. Renee
2
Cabrera, Ángel
2
Cook, Lori S.
2
Cropanzano, Russell
2
Cummings, Thomas G.
2
Dasu, Sriram
2
Elwin, James
2
Ford, Robert C.
2
Groth, Markus
2
Gustafsson, Anders
2
Holtom, Brooks C.
2
Hutchinson, Mark
2
Kellogg, Deborah L.
2
Knight, Martin
2
Knoop, Carin-Isabel
2
Kotha, Shravan K.
2
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Banque Bruxelles-Lambert / Service Arts
1
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Tourism management : research, policies, practice
11
Journal of service management
8
Human resource management
5
Organizational dynamics : a quarterly review of organizational behavior for professional managers
5
The Academy of Management review : AMR
5
The service industries journal
5
Journal of Service Management
4
Journal of service research : JSR
3
The Executive : an Academy of Management Publication
3
Academy of Management learning & education : AMLE
2
European quality : the official journal of the European Organization for Quality
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Interfaces : the INFORMS journal on the practice of operations research
2
International journal of service industry management : IJSIM
2
Journal of business research : JBR
2
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Management today
2
The Service Industries Journal
2
The journal of trading
2
Academy of Management journal : AMJ
1
Academy of Management perspectives : AMP
1
Business Horizons
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Climate policy
1
HRM defined and in organizational context
1
Handbook of organizational culture and climate
1
Handbook of service science ; [Vol. 1]
1
Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
1
Human resource management review
1
Journal of Business Research
1
Journal of Management Development
1
Journal of destination marketing & management
1
Journal of retailing and consumer services
1
Journal of service research
1
MIT sloan management review
1
Managing innovation and change
1
Operations management : a strategic approach
1
Operations research, Management science : OR MS ; the international literature digest
1
PharmacoEconomics
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ECONIS (ZBW)
51
OLC EcoSci
49
RePEc
6
USB Cologne (EcoSocSci)
5
Other ZBW resources
5
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116
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1
Customer experience (CX), employee experience (EX) and human experience (HX) : introductions, interactions and interdisciplinary implications
Gustafsson, Anders
;
Caruelle, Delphine
;
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
3
,
pp. 333-356
Persistent link: https://www.econbiz.de/10015078004
Saved in:
2
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
3
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
4
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
5
Customer proactive training vs customer reactive training in retail store settings : effects on script proficiency, customer satisfaction, and sales volume
Nicod, Lionel
;
Llosa, Sylvie
;
Bowen, David E.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012268798
Saved in:
6
Lessons for all when service scholarship and management practice come together
Bowen, David E.
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012290777
Saved in:
7
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
8
Repeat tourists and familiar place formation : conversion, inheritance and discovery
Clarke, Jackie
;
Bowen, David
- In:
Journal of destination marketing & management
20
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012588633
Saved in:
9
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
10
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
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