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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Business process management
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Production management
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Produktionswirtschaft
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Prozessmanagement
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Lieferantenmanagement
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Supplier relationship management
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Messung
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Brandon-Jones, Alistair
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Silvestro, Rhian
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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ECONIS (ZBW)
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E-procurement quality from an internal customer perspective : construct development, refinement, and replication using a mixed-methods approach
Brandon-Jones, Alistair
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1741-1772
Persistent link: https://www.econbiz.de/10011814723
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2
Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair
;
Silvestro, Rhian
- In:
International journal of operations & production …
30
(
2010
)
12
,
pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
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