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Measurement
Business process management
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Brandon-Jones, Alistair
2
Ateş, Melek Akım
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Knoppen, Desirée
1
Luzzini, Davide
1
Raaij, Erik M. van
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Silvestro, Rhian
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
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ECONIS (ZBW)
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A comprehensive assessment of measurement equivalence in operations management
Knoppen, Desirée
;
Ateş, Melek Akım
;
Brandon-Jones, …
- In:
International journal of production research
53
(
2015
)
1
,
pp. 166-182
Persistent link: https://www.econbiz.de/10010493952
Saved in:
2
Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair
;
Silvestro, Rhian
- In:
International journal of operations & production …
30
(
2010
)
12
,
pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
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