Honebein, Peter C.; Cammarano, Roy F.; Boice, Craig - In: The Electricity Journal 24 (2011) 4, pp. 78-85
The utility industry has done a relatively good job of establishing technical roadmaps for the Smart Grid. What's needed now is a social roadmap, which provides direction for how people should use the Smart Grid. With a social roadmap, three things are clear: we must understand the customer...