Purpose: Implementing process management methodology through Lean Management and Design Thinking provides a new way to manage surgical blocks, maximize efficiency and adapt to the high variability of demand. This article presents our experience of implementing a set of improvement actions within...

Purpose: This paper aims to present a method for strategic planning and implementation processes in health care based on lean management. Design/methodology/approach: Within the framework of the action research methodology, the authors present the ten steps of a kaizen project, which enable...

Purpose: In the last three decades, thousands of companies around the world have embraced the ISO 9001 standard in their quest to improve company performance and customer satisfaction. In recent literature, a number of authors have identified different "levels" of ISO 9001 implementation. This...

Purpose: The purpose of this paper is to focus on the use of quality management tools and techniques and their integration into the ISO 9001:2008 standard in a wind power (WP) sector supply chain (SC). Design/methodology/approach: The research project was carried out in 119 WP sector SC...