Chaldun, Evy Rachmawati; Yudoko, Gatot; Maryunani, … - In: Cogent Business & Management 11 (2024) 1, pp. 1-27
International trade is increasingly facilitated by e-commerce platforms, fostering user-generated content through customer reviews, which can be analysed using sentiment analysis to uncover the customer experience. This study applies aspect-based sentiment analysis with the GPT-3 Davinci version...