Financial Holding Companies (FHCs) were established after Taiwan's FHC Act is signed to law in 2001, since then, FHCs have become the mainstream and dominated Taiwan's financial market, meanwhile, the Taiwan government mandated that, effective 1 January 2013, all listed banks should adopt IFRS...

Purpose – Using the concept of loss aversion, this paper aims to investigate the relationship between service quality and customer loyalty in the home delivery industry. The second purpose of this paper is to investigate the moderating effect of service convenience in the relationship between...