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Search: person:"Chen, Mu‐Chen"
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Service quality
11
Dienstleistungsqualität
10
Customer satisfaction
9
Consumer behaviour
7
Konsumentenverhalten
7
Kundenzufriedenheit
7
Taiwan
7
Logistics
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Logistikunternehmen
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Innovationsakzeptanz
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Kansei engineering
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Kundenservice
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Lieferkette
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Quality management
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Qualitätsmanagement
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Supply chain
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Brand
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Brand image
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Cargo loss
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China
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Customer loyalty
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Customer retention
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Customer service survey
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Data envelopment analysis
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Data-driven analytics
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Decision tree
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Express logistics
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International expeditors
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Kano model
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Kansei
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Kundenbindung
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Lieferantenmanagement
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research-article
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English
37
Undetermined
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Author
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Chen, Mu-Chen
54
Hsu, Chia-Lin
14
Chang, Kuo-Chien
11
Hsu, Chia-lin
8
Chang, Kuo-chien
7
Yang, Taho
6
Chen, Mu‐Chen
5
Chang, Kuo‐Chien
3
Chao, Chuang-Min
3
Chen, Mu-chen
3
Hsiao, Yu-Hsiang
3
Hsu, Chia‐Lin
3
Kuo, Nien-Te
3
Chao, Chuang-min
2
Chiang, David Ming-huang
2
Hsu, Chun-Chin
2
Li, Hsin-Chia
2
Lin, Chia-ping
2
Su, Chao-Ton
2
Tiwari, Manoj Kumar
2
Tsau, Chih-Kai
2
Wu, Cou-chen
2
Wu, Hsiao-Pin
2
Wu, Pei-Ju
2
Xiao, Jia-Hau
2
Yu, Ming-Miin
2
CHANG, HSU-HWA
1
CHEN, MU-CHEN
1
CHEN, YAN-KWANG
1
Chan, Hsiao-Ling
1
Chao, Chuang‐Min
1
Chen, Kai-Ying
1
Chen, Long-Sheng
1
Chen, Pangwei
1
Cheng, Guang‐Chih
1
Cheng, Hsiu-Chun
1
Cheng, Hsiu‐Chun
1
Chin, Cheng-Lin
1
Fan, Shu-Kai S.
1
Hsu, Ya-Ti
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Information systems and e-business management : ISeB
4
International journal of production research : American Institute of Industrial Engineers ; Society of Manufacturing Engineers
4
Industrial Management & Data Systems
3
Journal of retailing and consumer services
3
Asia Pacific journal of marketing and logistics
2
Computers & industrial engineering : CAIE ; an internat. journal
2
Enterprise information systems
2
Industrial management & data systems
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International Journal of Physical Distribution & Logistics Management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of physical distribution & logistics management : IJPD & LM
2
The International Journal of Logistics Management
2
The service industries journal
2
Asia Pacific Journal of Marketing and Logistics
1
Asia-Pacific Journal of Operational Research (APJOR)
1
Data Technologies and Applications
1
European Journal of Operational Research
1
IIE transactions / Institute of Industrial Engineers, Norcross, Ga : industrial engineering and development
1
International Journal of Operations & Production Management
1
International Journal of Production Economics
1
International journal of hospitality management
1
International journal of logistics systems and management
1
International journal of production economics
1
International journal of production research
1
Journal of air transport management
1
Journal of the Operational Research Society : OR
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
Mathematics and Computers in Simulation (MATCOM)
1
Omega
1
Omega : the international journal of management science
1
Quality & Quantity: International Journal of Methodology
1
Technological forecasting & social change : an international journal
1
The Service Industries Journal
1
Total quality management & business excellence
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
24
OLC EcoSci
22
Other ZBW resources
10
RePEc
7
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1
The EU emissions trading system and airline low-carbon transition : a game-theoretic approach
Pang, Shinsiong
;
Chen, Mu-Chen
- In:
Journal of air transport management
110
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310545
Saved in:
2
Applying the Kano model to investigate the quality of transportation services at mega events
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Huang, Chun-Han
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502648
Saved in:
3
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
4
How a branded website creates customer purchase intentions
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 422-446
Persistent link: https://www.econbiz.de/10012199763
Saved in:
5
How green marketing, perceived motives and incentives influence behavioral intentions
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Hsu, Ya-Ti
;
Chen, Mu-Chen
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 336-345
Persistent link: https://www.econbiz.de/10012026003
Saved in:
6
Investigating the impacts of guanxi and relationship marketing in port logistics : two cases
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Vega de …
- In:
Maritime economics & logistics : a quarterly scientific …
20
(
2018
)
4
,
pp. 603-623
Persistent link: https://www.econbiz.de/10011975177
Saved in:
7
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
8
How does gamification improve user experience? : an empirical investigation on the antecedences and consequences of user experience and its mediating role
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
Technological forecasting & social change : an …
132
(
2018
),
pp. 118-129
Persistent link: https://www.econbiz.de/10011959818
Saved in:
9
The data-driven analytics for investigating cargo loss in logisitics systems
Wu, Pei-Ju
;
Chen, Mu-Chen
;
Tsau, Chih-Kai
- In:
International journal of physical distribution & …
47
(
2017
)
1
,
pp. 68-83
Persistent link: https://www.econbiz.de/10011690934
Saved in:
10
The self-learning particle swarm optimization approach for routing pickup and delivery of multiple products with material handling in multiple cross-docks
Chen, Mu-Chen
;
Hsiao, Yu-Hsiang
;
Reddy, Reddivari Himadeep
- In:
Transportation research / E : an international journal
91
(
2016
),
pp. 208-226
Persistent link: https://www.econbiz.de/10011598392
Saved in:
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