"Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and...

Intro -- Acknowledgments -- About the Authors -- Contents -- Prologue -- DHL Chronology (1969-1990) -- Chapter 1. Born Global -- Chapter 2. The 70s -- Chapter 3. The Start-up Years -- Chapter 4. The Start-up Years: Business Innovation -- Chapter 5. Innovation and Its Broader Impact on Business...

DHL: From Startup to Global Upstart is the story of a startup that became the first worldwide logistics service organization, fighting regulation, trade restrictions, customs, and many other technical issues to develop processes that have stood the test of time to become the accepted norm in...

Managing as Designing explores "the design attitude," a new focus for analysis and decision making for managers that draws on examples of decision making and leadership in architecture, art, and design. Based on a series of conference papers given at the opening of the Peter B. Lewis Building...