Quezada, Luis E.; Cordova, Felisa M.; Palominos, Pedro; … - In: International Journal of Production Economics 122 (2009) 1, pp. 492-500
This paper describes a simple tool for identifying strategic objectives as part of the design of strategy maps, based on the balanced scorecard, and meant to be used in organisations to establish performance indicators. To design the tool, a number of companies that implemented the balanced...