This conceptual paper puts forth sources of secondary and primary data that can assist destinations in developed countries track and ultimately improve their communities' tourism performance and resilience across four pillars of tourism sustainability: visitor economy, resident support,...

The study here helps to fill the gap between the current practices of management performance audits for firms and government agencies. The study advances recent theories of program evaluation and marketing management auditing. While the application in this chapter refers to government agencies...

This paper demonstrates three alternative approaches for mining consumer sentiment from large amounts of qualitative data found in online travel reviews. Manual content coding, corpus-based semantic analysis, and stance-shift analysis represent methods varying greatly in both process and output....