Using a survey among more than 2,000 consumers in the Netherlands, we examine the drivers of trust in the financial sector supervisor. Trust in De Nederlandsche Bank (DNB) declined sharply during the financial crisis and has not yet completely recovered. Our results suggest that consumers’...

Consumers have been switching from cash to electronic means of paying and have become increasingly fond of online shopping. The COVID-19 pandemic has accelerated these trends. What these trends imply for the pain of paying that consumers experience has barely been studied. As pain of paying can...