"This is not a biography. This is a story of discovery From the birth of modern industry, to winning WWII, to Japan's Economic Miracle, W. Edwards Deming helped shape some of the most profound moments in modern history. Deming, an American engineer and statistician, is widely recognized for his...

About the author -- Chain reaction : quality, productivity, lower costs, capture the market -- Principles for transformation of western management -- Diseases and obstacles -- When? how long? -- Questions to help managers -- Quality and the consumer -- Quality and productivity in service...

How are we doing? -- The heavy losses -- Introduction to a system -- A system of profound knowledge -- Leadership -- Management of people -- The red beads -- Shewhart and control charts -- The funnel -- Some lessons in variation -- Why deming? : why now more than ever -- Kelly l. allan --...