Artificial Intelligence (AI)/Machine Learning (ML) can play a significant, meaningful, and considerable role in enriching and strengthening the Knowledge Management (KM) systems. A good number of studies have been done to explore the connection between AI/ML and KM systems. But these studies...

Insurance markets have changed radically and deeply in the past 20 years. Deregulation, globalization of insurance institutions, intensified competition, electronic commerce, bank assurance and the emergence of new risks are among the challenges faced by insurance markets. This is forcing the...

The recent regulatory changes and volatile market conditions in insurance market have forced the insurers to rethink their approach to sell insurance products. The focus has been shifted from product-oriented approach to customer-centric approach. Knowledge about customers is the key to...

In view of the recent regulatory changes and volatile market conditions, the insurance and finance industry started focusing more on developing strategies to find new customer segments. Acquiring new customers is difficult especially in a fiercely competitive industry like insurance. Also, the...