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Internal branding : social identity and social exchange perspectives on turning employees into brand champions
Löhndorf, Birgit
;
Diamantopoulos, Adamantios
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 310-325
Persistent link: https://www.econbiz.de/10010393228
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2
The role of emotions in translating perceptions of (in)justice into postcomplaint behavioral responses
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 91-103
Persistent link: https://www.econbiz.de/10003750022
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